Terms and Conditions

1. Introduction / Acceptance of Terms

Welcome to Exotic Events Furnitures ("we," "our," or "us"). By accessing or using our website, purchasing products, or using our services, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Shipping Policy, Refund Policy, and Payment Policy.

If you do not agree to these Terms and Conditions, please do not use our website or purchase our products.

2. Definitions

Website: Our website and all related pages.

Customer/User: Any person accessing, browsing, or purchasing from the website.

Products/Services: All products and services offered by Exotic Event Furniture, including event furniture, tents, tables, chairs, catering equipment, electronics, mobile toilets, trailers, machinery, and related items.

Order: Any purchase request submitted through the website.

Service Providers: Third parties involved in payment processing, shipping, installation, or other support services.

3. Account Registration (If Applicable)

Certain features of the website may require account registration.

Customers agree to provide accurate, complete, and current information.

Accounts may only be created and used by individuals who are 18 years of age or older.

Customers are responsible for maintaining the confidentiality of their login credentials and all activities conducted under their account.

4. Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

Prices are displayed in South African Rand (ZAR).

Product availability may change without prior notice.

We reserve the right to update product information, pricing, specifications, or stock availability at any time.

5. Ordering and Payment

Orders may be placed through our website.

Accepted payment method: Direct Bank Transfer (EFT).

Payment must be received and cleared before any order is processed or dispatched.

Any payment information provided is handled securely through trusted service providers where applicable.

6. Shipping and Delivery

We currently deliver within South Africa and Zimbabwe.

Shipping fees may vary depending on the product size, weight, and delivery location. Applicable shipping charges will be communicated before dispatch.

Delivery timeframes are estimates only and may be affected by circumstances beyond our control.

Customers are responsible for providing accurate and accessible delivery information.

We are not responsible for delays resulting from incorrect delivery details or inaccessible locations.

7. Installation and Assembly

Professional installation services may be available for selected products.

Additional installation fees may apply.

Installation bookings require a minimum of 48 hours' notice.

Customers must ensure that the installation site is safe, accessible, and properly prepared.

We are not liable for delays, damages, or additional costs resulting from unsafe or unprepared sites.

8. Cancellation, Returns and Refunds

Orders may be cancelled within 12 hours of placement, provided processing or dispatch has not commenced.

Returns are accepted within 14 days of delivery, subject to our Refund Policy.

Refunds are generally processed within 7 business days after receipt and inspection of the returned product.

Claims relating to damaged or defective products must be submitted within 48 hours of delivery.

Returned products must be in their original condition and packaging unless otherwise agreed.

Nothing in this section limits any rights afforded to consumers under the South African Consumer Protection Act (CPA).

9. Customer Responsibilities

Customers agree to:

Provide accurate personal, billing, and delivery information.

Prepare sites appropriately for delivery or installation.

Follow all product safety instructions.

Report product defects or issues promptly.

Use products responsibly and for their intended purpose.

10. Intellectual Property

All website content, including text, images, graphics, logos, designs, product information, and branding, is the property of Exotic Event Furniture and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Exotic Event Furniture shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, services, or website.

Our total liability shall not exceed the purchase price paid for the relevant product or service.

This limitation does not exclude liability where such exclusion is prohibited by applicable law.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

13. Amendments to Terms

We reserve the right to modify, update, or replace these Terms and Conditions at any time.

Updated versions will be published on this page together with the revised "Last Updated" date.

Continued use of the website after any changes constitutes acceptance of the updated Terms.

14. Privacy and Data Protection

Personal information is collected, stored, and processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.

15. Marketing and Promotional Offers

Promotions, discounts, and special offers are subject to specific terms and conditions applicable to each promotion.

We reserve the right to amend, suspend, or withdraw promotional offers at any time without prior notice.

Marketing communications will only be sent to customers who have provided the necessary consent where required by law.

16. Warranty and Product Support

Products are supplied with the warranties specified in their individual product descriptions where applicable.

Warranty claims must be submitted according to the procedures provided at the time of purchase.

Product support may be available for installation, operation, troubleshooting, and warranty assistance.

17. Third-Party Links and Services

The website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of third-party websites.

Users should review the applicable terms and policies before interacting with third-party services.

18. Termination of Service

We reserve the right to refuse service, cancel orders, suspend accounts, or terminate access to the website where these Terms and Conditions are violated.

Termination does not affect any rights, obligations, or liabilities that accrued before termination.

19. Dispute Resolution

Customers are encouraged to contact us directly to resolve any concerns or disputes.

Where a dispute cannot be resolved amicably, it shall be handled in accordance with South African law through the appropriate legal channels.

20. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, transport disruptions, power outages, or telecommunications failures.

21. Customer Support and Contact Information

For questions regarding these Terms and Conditions, please contact us:

Business Name: Exotic Events Furnitures

Address: 16 Mimosa Street, Mink Business Park, Hermanus 7200, South Africa

Phone: +27 73 522 4489

Email: support@yourdomain.co.za

Business Hours: Monday to Saturday, 09:00 – 17:00 (SAST)

Last Updated: June 2026